Refund Policy

Effective Date: 20/04/2024

Thank you for purchasing from ACI Safety. We are dedicated to providing high-quality digital products and excellent customer service. Please read our return and refund policy carefully.

Refunds

United Kingdom (UK)

  • Eligibility for Refunds:
    • Under the Consumer Rights Act 2015, you are entitled to a refund if the digital product is faulty or not as described.
    • Refund requests must be made within 30 days of purchase.
  • How to Request a Refund:
  • Resolution Process:
    • We will review your request and notify you of the approval or rejection within 5 business days.
    • Approved refunds will be processed and credited to your original payment method within 10 business days.

European Union (EU)

  • Eligibility for Refunds:
    • Under the Consumer Rights Directive 2011/83/EU, you are entitled to a 14-day cooling-off period. You can request a refund within 14 days of purchase for any reason.
    • This right does not apply once the download of the digital content has begun with your consent.
  • How to Request a Refund:
  • Resolution Process:
    • We will review your request and notify you of the approval or rejection within 5 business days.
    • Approved refunds will be processed and credited to your original payment method within 10 business days.

United States (USA)

  • Eligibility for Refunds:
    • You can request a refund for faulty products or if the product does not match the description.
    • Refund requests must be made within 14 days of purchase.
  • How to Request a Refund:
  • Resolution Process:
    • We will review your request and notify you of the approval or rejection within 5 business days.
    • Approved refunds will be processed and credited to your original payment method within 10 business days.

Contact Us

If you have any questions or need further assistance, please contact us at: sales@acisafety.co.uk